Category Archives: Design


There’s no point setting out on a journey without some idea of your destination. A truism, I know, but let’s unpick it a bit. It’s not quite as linear as it seems at first.

Posted in Design, Focus | Comments Off on Focus


This is where we get into the detailed work of looking at the current situation. The aim here is to get a clear picture of what’s really going on. The tools and techniques that are of value here are of … Continue reading

Posted in Design, Diagnose | Comments Off on Diagnose

Comprehend and clarify

What are the results of the diagnosis really telling us? How does this relate to our experience? Does it ring true?

Posted in Comprehend and clarify, Design | Comments Off on Comprehend and clarify

Generate ideas

This is the fun bit. How could it be? What possibilities are there that we hadn’t considered before? Where are the interesting places to learn about this, or to get radically new insights?

Posted in Design, Generate ideas | Comments Off on Generate ideas

Follow through

We classically underestimate the cost (in all senses) of this. Most change efforts fail at this stage. People either haven’t taken on board the true cost or else they are not prepared for the levels of resistance they will face. … Continue reading

Posted in Design, Follow through | Comments Off on Follow through