Category Archives: Get sorted

Order and structure is vital in any organisation – up to a point. What we tend to see, though, is organisations that are either under-ordered, tending to chaos, or over-ordered, and constipated by their processes. This section explores the issues around achieving an effective balance.

Process as the exception

What’s the point of processes? To tie down what needs to be tied down. To make what has to be reliable entirely reliable. To waste no more thinking time than is absolutely essential on stuff that doesn’t merit it. To … Continue reading

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Who will invent a process wiki?

One of my pet peeves about processes is the way they turn people into control freaks. The processes are padlocked into place, and, in case their impenetrable language isn’t enough, they are surrounded by a virtual armed guard, guaranteeing that … Continue reading

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When to build a wall

In the book that originally launched the concept of business process re-engineering (Re-engineering the Corporation), Michael Hammer and James Champy paint three scenarios to answer the question: when is the right time to re-engineer? You’re travelling along the road and … Continue reading

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Get sorted

Order and structure is vital in any organisation – up to a point. What we tend to see, though, is organisations that are either under-ordered, tending to chaos, or over-ordered, and constipated by their processes. This section explores the issues … Continue reading

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