Business reviews | Internal and external research | Process review and redesign | Business improvement and change planning and management
Business reviews
Carrying out reviews of the operational health of the client organisation. Depending what has prompted the review, this can take a number of different forms, individually or in combination:
- Informal discussions and interviews with key people
- Structured interviews with key people
- Observation and/or facilitation of key teams in operation
- Informal/light-weight or formal organisational assessments – the shape and style of assessment depends on the issues being addressed
Internal and external research
Drawing together learning from within and/or outside the client organisation on a particular topic. This typically takes the following steps:
- Orientation – discussion with the client to get to grips with the presenting issue and the scope of research needed
- Background research – exploring research sources and potential interviewees
- Data gathering – typically through structured interviews and desk research
- Analysis and reporting – drawing out, documenting and presenting findings and recommendations
Process review and redesign
Getting to grips with problem processes. I either work directly with your process owners and managers or facilitate teams to:
- Identify the process and its boundaries, ownership and involvement
- Map the various versions of the process that are in use
- Define the principles that will underpin the redesign
- Explore constraints and options
- Map the new process
- Develop action plans to implement it
Business improvement and change planning and management
Launching and supporting business improvement projects at all stages. Activities can include:
- Carrying out organisational assessments to see where improvement is most needed and will have greatest effect
- Building the case for change
- Developing improvement plans
- Training, coaching and mentoring internal change teams
- Reviewing improvement and change plans to see that they are realistic, well focused, adequately resourced and well managed
- Testing and reviewing progress through the transition
